We’re here to help.

Common topics

Getting started

When the iOS and Android apps become available, download them only from the official store listings announced on aurekeep.com.

Wallet access

If you cannot open the app, start with device unlock, network connectivity, and the latest app version. Do not share access credentials with anyone claiming to help.

Sending and receiving

Before confirming a transfer, check the full recipient address, amount, network, and fee shown on the review screen.

Security and scams

Ignore unsolicited messages that request wallet credentials or ask you to move assets to a “safe” address. Official support uses support@aurekeep.com only.

Privacy requests

For privacy questions or requests related to personal information, write to support@aurekeep.com.

App and account issues

Describe what you expected, what happened, your device type, and the approximate time of the issue when you write to support.